The prosecco was flowing, and the spirits were high at the 2026 Harrogate Local Hero Awards last Friday. Among the many shining stars of our vibrant spa town, one organisation stood out for its unwavering commitment to its people: Harrogate Neighbours! (That's right, us!). Taking home the prestigious Employer of the Year award, the team was recognised for creating a workplace that feels less like an office and more like a family.
"This award isn't just for the management; it’s a tribute to every single member of our team who brings their heart to work every day."
At the core of Harrogate Neighbours’ success is a set of principles that guide every interaction. Our CARE values aren't just posters on the wall; they are the heartbeat of our daily operations:
-
Compassion: Going above and beyond for our residents and each other.
-
Accountability: Continuously striving for excellence and personal growth, and understanding that these are our responsibilities.
-
Respect: Valuing the unique contributions and dignity of every individual.
-
Excellence: Supporting one another to reach our full potential, and always striving to improve our services and methods.
In an industry often facing recruitment challenges, Harrogate Neighbours boasts a staff retention rate that is the envy of the sector. By focusing on flexible working, mental and physical health support, and genuine career progression, the organisation has created an environment where people don’t just find a job, they find a calling.
There is a direct link between how we treat our staff and the quality of care our residents receive. Recent feedback shows record-breaking levels of resident satisfaction. When our team feels supported, valued, and empowered, that joy translates directly into the smiles on our residents' faces. It’s a virtuous cycle of kindness that defines the Harrogate Neighbours experience.
We aren't resting on our laurels. The "Employer of the Year" title is a motivation to do even more. From new Employee benefits initiatives to improved wellness benefits, we are constantly looking for ways to improve our staff's lives. We believe that by investing in our people, we are investing in the future of our Harrogate community.
Congratulations to the entire Harrogate Neighbours family. Here’s to many more years of caring for our town!