Job Role

Harrogate Neighbours is looking for an inspiring Assistant Manager to join our team at Heath Lodge Community Haven.

In this vital role, you will work hand-in-hand with our Chief Operating Officer and Head of Care Services to motivate, train, and support an incredible team, ensuring that our commitment to dignity, choice, and exceptional hands-on care is felt by our residents every single day. If you are a naturally collaborative leader who thrives in a warm, dynamic environment and genuinely cares about making Harrogate a better place, we would love to welcome you to the family.

• Location: Heath Lodge Community Haven, Harrogate

• Reporting to: Director of Care

• Hours: Full-time (including rota flexibility and internal rotation)

• Salary: £35,000 

About the Role

Are you a dedicated and compassionate care professional ready to make a meaningful leadership impact? Harrogate Neighbours is looking for an inspiring Assistant Manager to join our team at Heath Lodge Community Haven. In this vital role, you will work hand-in-hand with our Chief Operating Officer and Head of Care Services to motivate, train, and support an incredible team, ensuring that our commitment to dignity, choice, and exceptional hands-on care is felt by our residents every single day. If you are a naturally collaborative leader who thrives in a warm, dynamic environment and genuinely cares about making Harrogate a better place, we would love to welcome you to the family.

Key Responsibilities

As our Assistant Manager, you will play a pivotal role in the day-to-day excellence of our care home. Your daily responsibilities will include:

• Team Leadership & Development: Motivating, supporting, and supervising care staff, conducting appraisals, and helping team members achieve their career qualifications.

• Exceptional Care Delivery: Assisting in direct, hands-on resident care and ensuring holistic, individualised, and dignity-first care plans are followed.

• Operational Management: Supporting the creation of efficient staff rotas to meet resident needs 24/7, managing resources economically, and ensuring high standards of catering, hospitality, and safety throughout the home.

• Quality & Compliance: Partnering with the Head of Care Services to implement policies, ensure compliance with care regulations, and maintain accurate, secure resident records in line with the Data Protection Act 2018 and UK GDPR.

About You (Person Specification)

We are looking for someone who combines strong professional expertise with a warm, people-first heart.

Essential Criteria:

• Qualifications: A relevant Diploma in Adult Care (Level 3 or 4, or equivalent).

• Experience: Proven experience in the care of older adults, with a track record of supporting a team.

• Skills: Excellent leadership, communication, interpersonal, and IT skills.

• Values: A deep commitment to equality, diversity, and treating every resident with the utmost dignity and respect.

• Flexibility: Ability to work a shift rota system with internal rotation to support our 24-hour care setting.

Desirable Criteria:

• A management qualification (or working towards one).

• A registered Assessor qualification (e.g., TAQA, CAVA, or equivalent).

Why Join Harrogate Neighbours?

At Harrogate Neighbours, we believe in looking after our staff just as well as we look after our residents. We offer:

• A supportive, warm-hearted, and bustling team environment.

• Excellent opportunities for continuous professional development (CPD) and sponsored qualifications.

• The chance to make a real, visible difference to the lives of older adults in the Harrogate community.

Important Information: Because of the nature of this role, it is exempt from the Rehabilitation of Offenders Act 1974. The successful candidate will be required to undergo an Enhanced Disclosure and Barring Service (DBS) check.

How to Apply

If you have the leadership skills, experience, and heart to thrive in this role, we would love to hear from you.

• To Apply Online: Please submit your interest via our website enquiry form.

• For an Informal Chat: Please call 01423 888777 and ask to speak directly with Jo Beaumont.